FAQs – SOCKATEUR

Frequently Asked Questions

Orders & Shipping

How long does standard delivery take? How long does standard delivery take?

Standard delivery takes 3–5 working days

When will I receive my next day delivery order? When will I receive my next day delivery order?

Next day delivery takes 1 working day (Monday–Friday). Please ensure your order is placed before 12pm to qualify for next working day delivery.

Do you offer international shipping? Do you offer international shipping?

Not at this time, but we’re working on it! If you’re interested, please email us at admin@sockateur.com.

Can I track my order? Can I track my order?

Yes! Once your order is shipped, you'll receive a confirmation email with tracking details.

What should I do if my order hasn’t arrived? What should I do if my order hasn’t arrived?

If your order hasn’t arrived within the expected timeframe, please email us at admin@sockateur.com and we’ll be happy to help.

Product Questions

What sizes do your socks come in? What sizes do your socks come in?

We offer a variety of sizes. You can find detailed sizing information on each product page.

What materials are your socks made from? What materials are your socks made from?

Our socks are made using high-quality, ethically sourced materials from vetted factories. We’re proud of our craftsmanship and attention to detail.

How should I wash and care for my socks? How should I wash and care for my socks?

We recommend turning dark-coloured socks inside out and washing them at cooler temperatures to reduce fading. Each product also includes fabric and care instructions specific to the material used.

Are your socks suitable for sensitive skin? Are your socks suitable for sensitive skin?

Yes! We offer a range of fabrics designed to be gentle on the skin.

Returns & Refunds

What is your return policy? What is your return policy?

You may return items in new condition unworn, unwashed, and in original packaging (tags attached)—within 30 days of receiving your order. Email us at admin@sockateur.com with your order number, reason for return, and any relevant details.

Once we receive and inspect the item(s), your refund will be processed to your original form of payment. Please note: shipping costs are non-refundable. Allow 5–7 business days for the refund to appear on your statement.

If items are returned in an unacceptable condition, we won’t be able to issue a refund. We can return the items to you at your expense.

How do I request a return? How do I request a return?

Please email us at admin@sockateur.com to begin the return process.

Do I have to pay for return shipping? Do I have to pay for return shipping?

Yes, return shipping is the customer’s responsibility. Please use a tracked service and retain your receipt.

How long does it take to process a refund? How long does it take to process a refund?

Refunds are typically processed within 5–7 business days after we receive your returned item(s).

Payments & Safety

What forms of payment do you accept? What forms of payment do you accept?

We accept Apple Pay, Shop Pay, Google Pay, Visa Debit, and most major payment methods. Your options will be shown at checkout.

Do you offer gift cards? Do you offer gift cards?

Yes! Our gift cards are the perfect way to let someone experience Made to Be Felt, Not Seen. It’s a gift they’ll truly appreciate.

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Warranty & Repair

Do you offer warranty for your products? Do you offer warranty for your products?

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

How do I claim the lifetime guarantee? How do I claim the lifetime guarantee?

Your purchase is automatically covered under our lifetime warranty. If your socks show any unusual wear or defects, email us at admin@sockateur.com with a description and images. We’ll be happy to help.

Out of Stock & Pre-orders

What happens if a product is out of stock? What happens if a product is out of stock?

Our socks are part of our core collection and are regularly restocked—they're not limited editions. If something is sold out, email us at admin@sockateur.com with the product name in the subject line. We can provide a restock timeline or arrange a pre-order for you.

Can I pre-order sold-out items? Can I pre-order sold-out items?

Yes! Just email us at admin@sockateur.com and we’ll get you sorted.

How will I know when an item is restocked? How will I know when an item is restocked?

You can sign up for back-in-stock notifications directly on the product page to receive an email or text alert as soon as the item is available again.

Contact & Support

How do I contact customer service? How do I contact customer service?

You can reach us anytime at admin@sockateur.com.

When can I expect a reply to my email? When can I expect a reply to my email?

We aim to respond to all enquiries within 24 hours, Monday to Friday. Your satisfaction is our priority!